We at Roomantique UK want your online experience to be enjoyable, simple and successful.
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us using our online form.
Payment & Shipping Times
We accept most credit card/debit cards. Most orders are shipped from Mainland UK on the same day if received before 1 pm and we have the item in stock. If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase normally 2-3 days.
We do not ship on Saturday, Sunday or Local/Public Holidays.
We try to deliver all our crafts within 3 to 5 working days however customers must allow 10 working days for delivery before we will reship or refund orders.
Any returns should be sent to the following address. Please include a note with your order number, name and address etc with your returned items.
In the unlikely event that any items in your order are unavailable for immediate shipment the item(s) will be shipped immediately once back in stock with no additional shipping charges.
Refunds and Re-shipments
If you have ordered items from us that you no longer need, want or unhappy with please contact us to arrange your refund and returning the item.
We accept non faulty items back from our customers within 30 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalised and be in their original packaging.
Any items that you return due to being faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via email of when you should expect the refund. Customers must allow 14 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 14 working days.
Any orders returned after 30 days are not entitled to any refund.
For refunds you must return your order to the address below.
We accept the following credit cards: Visa, MasterCard, Maestro cards and Visa debit cards
Online orders can be paid by debit/credit card.
You'll receive an email confirming receipt of your order to the email address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.
Shipping Methods and Charges
Orders placed before 1PM GMT/BST should be received within 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
Please note: If you need the order to be delivered via first class service, please get in touch with us either via email or phone to determine additional shipping charges.
100% of orders are shipped within one business day. Orders placed over the weekend are dispatched on Mondays.
If a parcel is lost/undelivered please advise us as soon as possible so we can inform our courier of the missing parcel.
Wrong or Incomplete Address
If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.