Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in UK & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q. Where can I place an order from?
A. You can place an order from United Kingdom of Great Britain and Northern Ireland.
Q. Is shipping really FREE?
A. Yes, shipping is Free to all UK mainland postcodes on all items.
Q. Where is your company located?
A. We have an office & Supply warehouses in the beautiful country UK ; High-Quality vendor contacts in: China
Q. Which currency will I be charged in?
A. We processes all orders in GBP.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don’t receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to our email
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure. We use encrypted SSL security to ensure that your credit card information is 100% protected
Q. How long will it take for my items to arrive?
A. It will usually take 7-15 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. Most of the cases you will not have to pay customs, but sometimes it depends on the number of orders.